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This is a pretty good sign that Zoosk's customer service is better than average.
Yes, most of the top online dating services claim to have their own secret sauce, and Zoosk is no different.
In that same time, only 18 complaints have not been able to be satisfactorily resolved.
As a comparison, Plenty Of Fish gets a big fat 'F' from the BBB for failure to respond to most of the complaints they've received.
Even though the one-time .95 activation fee is clearly shown on the payment page before members hit 'confirm', many members express surprise and outrage at finding the charge on their account. If you're going to sign up for a paid membership with Zoosk, in addition to the amount you will pay for your subscription of choice, expect to see an extra .95.
When Zoosk customers sign up for a certain subscription plan, they pay the full amount in advance.
So you sign up for a free membership to try out Zoosk and then receive a notification that someone has sent you a message...
but you can't read it unless you get a paid subscription.
That's right: no effort to connect you with potential soulmates based on your responses to lengthy questionnaires.
In order to avoid this recurring charge, Zoosk recommends that members turn off the auto-renew feature in their 'Settings' more than 24 hours before the end of their subscription term.
If they procrastinate until after 24 hours before the end of their subscription, their subscription will be automatically renewed and their account will be charged.
Zoosk's policy on this matter is clear: "There are no cancellations on current subscriptions allowed during the entire subscription term." If you're thinking of signing up with Zoosk, think long and hard and definitely try out the free version before committing to a paid subscription. Another complaint that resurfaces again and again against Zoosk is that of recurring billing.
This is when at the end of one subscription period, they automatically renew your subscription and take a payment out of your bank account or credit card for the renewed subscription.